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Privacy Policy for SereneStays

Effective Date: 01/01/2026

At SereneStays, your peace of mind is our priority. This Privacy Policy describes how we collect, use, and handle your personal information when you use our website and book our vacation rentals in Florida, Alabama, and Tennessee.

1. Information We Collect

To provide you with a seamless booking experience, we collect the following:

  • Personal Identifiers: Name, email address, phone number, and physical address.
  • Payment Information: Credit card details and billing address (processed securely via our third-party payment processor; we do not store full card numbers).
  • Booking Details: Travel dates, number of guests, and any special requests or preferences.
  • Technical Data: IP address, browser type, and cookies to improve website functionality.

2. How We Use Your Information

We don’t sell your data to third parties. We use your information strictly to:

  • Process Bookings: Confirming your stay and sending check-in instructions.
  • Communication: Sending updates about your reservation or responding to inquiries.
  • Safety & Legal: Verifying guest identity and complying with local tax and lodging regulations in FL, AL, and TN.
  • Marketing: If you opt-in, we may send occasional newsletters or seasonal discounts. You can unsubscribe at any time.

3. Data Sharing

We only share your information with trusted partners necessary to facilitate your stay:

  • Payment Processors: To securely handle transactions.
  • Property Software: To manage your reservation details.
  • Local Authorities: Only when required by law (e.g., tourist tax reporting or law enforcement requests).

4. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to update or fix inaccurate information.
  • Deletion: Request that we delete your personal data (subject to legal record-keeping requirements).

5. Security

We implement industry-standard security measures to protect your data. However, please remember that no method of transmission over the internet is 100% secure.

6. Contact Us

If you have any questions regarding this policy or your data, please reach out to us: